FAQ

General questions

“GO”, “GE”, “GM” … Find out about the legendary Club Med terminology.

What is a village?

See our Organisation of our villages section

What is a G.O?

See our Organisation of our villages section

What is a G.E ?

See our Organisation of our villages section

What is a G.M ?

See our Organisation of our villages section

What is a Trident ?

The Trident symbolises a village's level of service. We have 3 levels of service, depending on the comfort and services provided: 3, 4 or 5 Tridents. Trident is also the name of the Club Med catalogue which brings together all information concerning villages.

What are Crazy Signs ?

They are very special moments, specific to Club Med, when GOs come together to share the village's traditional dances with GMs.

How to apply at Club Med?

Applications posted on our recruitment website are processed in priority by our pre-selection department. We therefore advise you to apply via www.clubmedjobs.cn.

What type of employment contract will Club Med offer?

GOs work on seasonal contract basis. Summer season start from May to October and Winter season start from November to April. A season varies between 4 to 6 months, depending on the village. Employment is with the particular resort company for a specific period. It is usually for an initial contract for 6 months with the possibility of a further 6 months extension, therefore spending one year in one Village. Your each assignment is expected to be 2 consecutive seasons. Season contract can be renewed based on your performance and job availability. However, some of our child supervision jobs are available for shorter periods, in particular the summer and Christmas, New Year, Chinese New Year holidays....etc.

Can I choose the village/country I want to work in?

The Regional Human Resources Manager and his department will determine the village destination for each G.O. in relation to his/her talents, language skills, and the needs of the particular Village.

May I be assigned to the same village as a friend?

Our applications are processed individually. Our teams are brought together according to available positions in each village. We cannot therefore guarantee that you will be assigned with a friend.

Is it compulsory to speak a foreign language?

It all depends on the profession you are applying for. In all cases, conversational level of foreign language is certainly an added advantage.

If I must travel a long distance to my interview, will I be reimbursed for my expenses?

No, the interview is part of the selection process, it will not engage Club Med in anyway. Company shall not be responsible for any expenses connected with this interview.

If I am hired, do I need to pay for my own travel expenses to and from the village?

No, 1 paid airline ticket is provided by Club Med Village.You will also receive a minimal salary. In the event that you fail to complete the 6-month season,you will be required to reimburse the company for the cost of relocation and the first month’s salary may be withheld if necessary.

May I travel to the village with my own vehicle.

If you wish, you may travel to the village using your own means. You will be refunded on presentation of justifying documents and on the basis of the price of a second class train ticket.

Do I have weekends, or any time off?

Our Villages are open seven days a week - all season long. Our G.O’s work six days, with one day off a week. There is always time to relax and enjoy the various resort activities and facilities. However, all G.O’s participate in the life of the Village, and you are expected to mingle and socialize with the guests on a daily basis - it is not a 9am to 5pm job! There are long hours involved, but the work is stimulating and a lot of fun!

Is a passport compulsory?

For G.Os/G.Es assigned in China, a passport is not compulsory. However, for G.Os who may be assigned abroad, it is recommended to have a passport as it will depend on your status and country of assignment.

What is my accommodation like in the village?

Often, our employees are housed in double/triple rooms.

Do I need to pay for my accommodation?

No, accommodation is offered. However, CNY500 will be required as deposit until end of season. It will be refunded upon your departure from the village.

What about cleaning of my accommodation?

The cleaning staff does the housework in your room once a week. You are however required to keep your room clean throughout the season.

May I bring my family with me to the village?

We house our teams in our villages but cannot accommodate the families of our employees in our workplaces.

Can I have a pet in the village?

Pets are unfortunately not allowed in our holiday villages.

Can I connect to the internet in the village?

Not all of our villages have wifi installation. However, internet is available.

How should I dress in the village?

During the day, GO should wear your GO outfit or, if required by your job, your professional outfit. In the evening, the GO team, as well as customers, are invited to wear the evening's theme dress. GEs are required to wear uniform during working hours. We supply your day outfits at the beginning of the season.

Where can I get the list of evening themes?

Once you have been recruited, the administrative department will communicate the list of themes most frequently used in the village.

Are work outfits laundered?

Unless your job requires it, you are required to wash your clothing yourself, no matter professional or personal. All our villages are equipped with washing machines, driers and irons.

Are sports available to me in the village?

All our G.Os, during their time off, can take advantage of the village's sports facilities. However, they should always give priority to customers Sports equipment is loaned free of charge, according to availability.

Do I need to pay for meals?

 

Meals are provided. GOs are expected to have all their meals with guests. 
GEs enjoy their duty meals in staff canteen.
Do I need to pay for drinks at the bar?

Our G.Os may be served soft drinks free of charge (soda, fruit juice, coffee, tea, etc.). Alcoholic drinks must be paid for and drunk in moderation.

May I invite friends and family to the village ?

For all invitations to the village, the GO should obtain prior approval from the village manager. With this invitation, and depending on availability in the village, a reduction on the full-board (excluding transport) may be granted to the GO.

What reductions may I be offered?

Our GOs may benefit from personal reductions on the Boutique, Discovery and Spa in the village.

May I benefit from preferential rates on skiing equipment or passes when I work in a winter resort?

Skiing equipment is loaned according to availability. You also benefit from a major reduction on the season's ski pass.

Do I need to bring my own professional equipment?

Professional equipment such as knife sets or sports equipment is available to you at the village. 

Do I need to bring my own bed linen and towels?

We supply and wash all bed linen and towels.

How many pieces of luggage I can bring along?

Check-in luggage to aircraft is only 20 kilogram, Club Med do not bear any of your excess luggage penalty.

Which profesions required professional outfits?

A professional outfit is required for the following professions: room/public area attendant, cooks, restaurant staff, SPA therapists.

Is interview held only in Shanghai?

Face to face interview is held in Shanghai office. However, your live far away from Shanghai, we will conduct the first interview via Skype. Second/final interview will be conducted in shanghai office.

How do I know what are the positions/job available?

We post our open positions on our website. However, we accept applications for any positions throughout the year. If there is no position available, you will be on stand-by status until we can offer suitable position for you.

What is stand-by status means?

If we do not have suitable position, you will be on stand-by list for 6-12 months until we can offer you a position. We will inform you as soon as we identify suitable position for you.

Are work outfits laundered?

Unless your job requires it, you are required to wash your clothing yourself, whether professional or personal. All our villages are equipped with washing machines, driers and irons.

Do I have weekends, or any time off?

Our Villages are open seven days a week - all season long. Our G.O’s work six days, with one day off a week. There is always time to relax and enjoy the various resort activities and facilities. However, all G.O’s participate in the life of the Village, and you are expected to mingle and socialize with the guests on a daily basis - it is not a 9am to 5pm job! There are long hours involved, but the work is stimulating and a lot of fun!